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When looking at the full extension listing of a domain, it is not shown which extension belongs to which call group, if any. The export also does not reflect this. This means that when a customer wants to know "please tell me which extensions are currently in which call group" they (read WE :-)...

Hi Would it be very tricky to add the option "confirm call" to the ring group call forward, and have a failover option to go to another call forward? It's of course available as part of the ring group when you just set an external number there but we cannot use that because it is not treated...

The export function works fine, but there is no option to "select all pages" and then export. There is also no pagination option so that one could select more on a page. Additionally, if you jump to page 2, and click export, it actually exports page 1 again. V1.9.4 so if any changes there...

I have been looking at apiban to proactively block known IP addresses of sip scanners. It seems like a great idea. Has anyone used this and are there any downsides you can think of?

Hi - little bug I think. Editing a phone number results in it not being edited. It appears to take the change, does not moan about anything, but it doesn't actually change. Version 1.9.3

I saw that PIN numbers is meant to be redone - however it looks the same as before in the FusionPBX style still?

I upgraded to 1.9.3 - after that the home menu has gone. I checked under menu manager and don't see it there anymore either?

I have tried to upload some m4a files but get the "The file must be a file of type: wav, mp3, m4a" VLC confirms that the files are indeed m4a. Converting it to mp3 and then uploading works. Is m4a meant to be supported?

Hi I have set up a test scheduled announcement but either I am doing something wrong or it's not working Set the time for a few minutes from now, created a recording and set my test extension, but no call is received and under "runs" I see 0 so it does not look like it has tried to run this...

A number of our customers use PIN codes. We use a few global outbound routes. The easiest way to add pin codes is to simply add pin_number.lua in the domain variables. This works fine - except when someone has a call forward set to an external number as it will need a PIN code to dial out. We...

Now that we have a kick-ass customer interface we have to deal with customers messing things up. Because they invariably do, no matter how easy we make it for them. We have a had a few case where things stopped working and upon checking could see that routing must have been changed. We then get...

We have set limits for the max number extensions allowed on a domain. When this is at the max - so say limit is 10, and the domain has 10 extensions, bulk edit does not work. It throws an error "sorry you have reached the max number of extensions allowed" - but we're not adding another one, we...

Something that comes up all the time, and to my knowledge is not possible without some voodoo dial plan, is that customers expect that when a call is transferred, and not answered, it goes back to the extension that transferred the call. This is how traditional PABX systems typically worked. As...

For a call forward we have to use a diversion header in our regulatory environment. The diversion header will stipulate the originally dialled number. We have this working fine, except when it's an internal call. When Extension 100 dials 101, and 101 has a call forward set, it will put 101 in...

Before the rewrite of the page, the last action would show bridge > and has a the gateway NAME. Once you click on it, it will show the UUID. This made it easy to see which gateway is specified there. On the new page, it has the UUID there with no reference to the name of the gateway. This...

I just activated this fantastic feature. Now I am trying to see how to control its usage. If we enable this for a customer we obviously need to charge them for this. What do most people use as a model here? A fixed rate per extension? A rate for actual transcriptions and if so how would one see...

I think this slipped in with 1.6. When adding a key in a virtual receptionist, it successfully does so but it does not show until you close it and open it again. So when you add 3 keys, the screen remains blank without showing any keys leaving one to wonder if it actually did it, and being...

In call history, which looks great and by honing in on it gives you exactly the information you want, the status seemingly reflects the last leg of the call. However, that creates some confusion at first glance. In an example, a call came in and was answered by ext 100. The person then...

Hi When importing or creating extensions, the default is for them to have voicemail. Almost none of our customers want that (and I can relate, I don't want voicemail enabled on anything myself). So for us it would make a lot more sense to enable it where required, instead of disabling it where...

Hi Our users make extensive use of call pick ups for which we generally add extensions to a call group. It would be useful to: 1. add this to the import template 2. have a column on the extension overview page showing the call groups so that you immediately know which extensions can pick up...