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I'm using queuemetrics for a few clients and it integrates really well, you get 95% of the queuemetrics features with Fusion.

I used to run remote agents and I had it setup like this below. I just modify the agent contact string so instead of: user/2000@domain.com I have: sofia/internal/<agent mobile number here>@sbc.pbx.com:5060 I didnt have the confirm option and while I never specifically looked at the issue you...

The warm transfer scenario you mentioned won’t be an issue with FusionPBX. You can do everything you mentioned out of the box with FusionPBX except the press 1 to confirm before answering but I’m sure that’s probably just a simple dialplan modification.

htop or top see what's using all the CPU

I think i've figured it out, please correct me if anybody gets different results. When using Ring All strategy in the call centre, with tiers apply enabled you can only have a maximum of two tiers. If I have tiers 0,1,2,3,4,5 after all agents in tier 0 ring then all agents in tiers 1,2,3,4,5...

I've now rebooted the machine and it's now not taking into account tier levels at all and just ringing all phones and I have "tier rules apply = true" Any idea's?

Hi All, Question regarding call centre ring strategy "Ring All" and how the tiers apply. If I had 4 tiers and set "Tier rules apply = true" and I had 2 agents in each tier. Agent call timeout is 30 seconds Tier wait second is 15 seconds I want the agents in each tier to ring for 15 seconds...

You won't you'll need to hang up and call back unless you can go with an ISP that can provide you with a failover solution on a single IP.

Likely your IP address is changing so the call will drop. You can generally press hold and unhold and the call will come back up.

If an agent is assigned to multiple queue's when that agent logs in they are logged into all queue's. Do you have separate agent logins for each user for each queue? Or are you saying if the supervisor add's an agent to a queue they are not already a part of? In which case that queue may need a...

In a proper call centre environment there shouldn't be missed calls so you want them all logged. For example in a true call centre environment you wouldn't use a "Ring All", you would use something else like "Longest Idle" when an agent steps away from their desk they need to log out as an...

It you submit a request with Yealink they will share a new link with you pretty quickly.

It’s not web based but check out dialplate with a little work you can integrate it with Fusion you can auto provision it and configure new BLF keys in the same way you would with a yealink phone.

You can also do it the other way around as well. You are on call on your deskphone you can call a destination that you have configured to point to *662 and it will pull the call from your deskphone to mobile.

Check out voipmonitor.org you can monitor everything.

You fixed my problem thanks @DigitalDaz I just removed the ACL and register with user/pass :)

Oh sorry that link I posted was incorrect, this is exactly how I set up everything: https://www.pbxforums.com/threads/connecting-fusionpbx-and-freepbx.4087/

It looks through all the destinations then fails here: Dialplan: sofia/internal/709@pbx.service.com Regex (FAIL) [61883788002] destination_number(0400111222) =~ /^(61883886655)$/ break=on-false Dialplan: sofia/internal/709@pbx.service.com parsing [public->not-found] continue=false Dialplan...

Haha true, maybe I overestimated your abilities ;) I can see when I try to call outbound it goes into the public context so trying to figure out the best way to modify the dialplan so send the call out. 2021-02-18 09:29:09.862173 [NOTICE] switch_channel.c:1104 New Channel...

Hi Guys, I have a client with an asterisk pbx he still has some phones on my FusionPBX. He needs to be able to extension dial the local PBX extensions on both FusionPBX and Asterisk and also make outbound calls to the PSTN through FusionPBX. I have been able to get local extension dialling...