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Whats the pricing like for the Vodia system?

There's newer firmer than that on the Yealink site, they are up to: T54W(T57W,T53W,T53,T53C,T54,T57)-96.86.0.23.rom They've just uploaded it a little differently this time because they needed to attach some important upgrade notes. Check this link...

We use Bria Enterprise for a softphone app and it really blows away anything from 3CX or VitalPBX. We also use Queuemetrics for call centre reporting and dashboards and again that blows away anything from 3CX or VitalPBX. VitalPBX as far as im aware isn't open source and from what I've read on...

Hello there

Nice, have you shared anywhere or plan to? I wouldn't mind testing it out.

I've noticed with some handsets if you set the callflow BLF key value to just the feature code *30 sometimes the light drops off whereas if you set the value to flow+*30@domain.pbx.com it works fine.

From the top of my head something like 10 CHF (swiss franc) per user per month - minimum 5 users. Only the queuemetrics-live is compatible with FusionPBX and it handles multi-tenancy. The queue metrics guys also have a few scripts to help automate the provisioning and setup of new clients...

I'm using queuemetrics for a few clients and it integrates really well, you get 95% of the queuemetrics features with Fusion.

I used to run remote agents and I had it setup like this below. I just modify the agent contact string so instead of: user/2000@domain.com I have: sofia/internal/<agent mobile number here>@sbc.pbx.com:5060 I didnt have the confirm option and while I never specifically looked at the issue you...

The warm transfer scenario you mentioned won’t be an issue with FusionPBX. You can do everything you mentioned out of the box with FusionPBX except the press 1 to confirm before answering but I’m sure that’s probably just a simple dialplan modification.

htop or top see what's using all the CPU

I think i've figured it out, please correct me if anybody gets different results. When using Ring All strategy in the call centre, with tiers apply enabled you can only have a maximum of two tiers. If I have tiers 0,1,2,3,4,5 after all agents in tier 0 ring then all agents in tiers 1,2,3,4,5...

I've now rebooted the machine and it's now not taking into account tier levels at all and just ringing all phones and I have "tier rules apply = true" Any idea's?

Hi All, Question regarding call centre ring strategy "Ring All" and how the tiers apply. If I had 4 tiers and set "Tier rules apply = true" and I had 2 agents in each tier. Agent call timeout is 30 seconds Tier wait second is 15 seconds I want the agents in each tier to ring for 15 seconds...

You won't you'll need to hang up and call back unless you can go with an ISP that can provide you with a failover solution on a single IP.

Likely your IP address is changing so the call will drop. You can generally press hold and unhold and the call will come back up.

If an agent is assigned to multiple queue's when that agent logs in they are logged into all queue's. Do you have separate agent logins for each user for each queue? Or are you saying if the supervisor add's an agent to a queue they are not already a part of? In which case that queue may need a...

In a proper call centre environment there shouldn't be missed calls so you want them all logged. For example in a true call centre environment you wouldn't use a "Ring All", you would use something else like "Longest Idle" when an agent steps away from their desk they need to log out as an...

It you submit a request with Yealink they will share a new link with you pretty quickly.

It’s not web based but check out dialplate with a little work you can integrate it with Fusion you can auto provision it and configure new BLF keys in the same way you would with a yealink phone.