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Hi, The file now is config.conf so the Documentation is outdated. Just do cat /etc/fusionpbx/config.conf | grep password

Hi, If you mean 4.5 or 4.4? I highly doubt you'll be able to. Not sure the reason, but I'd avoid doing so. After completed install you need to restart the server. I believe in /usr/src/fusionpbx-install.sh/debian/resources/config.sh you could change system_branch but ... If you have problems...

In the Default settings - email. Avoid messing with config files as much as you can. If you are not a Blue member, you'll have a hard time fixing things. Use in Default Settings smtp_from field instead of email_from then go into Status - Email Logs and send a test e-mail and see what shows. Of...

Hi, Try what I posted in https://www.pbxforums.com/threads/voicemails-are-not-getting-emailed.6524/

Hi, Remove the email_from as this column does not exist in the Database. Change smtp_from to no-reply@domain.tld. I use this to display the same. Also, if you use Office365 set the smtp_crypto_method to true. I do not have anything in the smtp_hostname field and I have FusionPBX with Office365...

Hi, It is a normal call flow - Inbound to Outbound, so it will show as such. I have a contractor that has some customers that are statistics obsessed; how many calls ended in specific queue from specific numbers; calls answered by follow me and so on, so I pulled that from v_xml_cdr table. You...

Hi, Register devices to Internal profile which is as mentioned 5060. You can change that in SIP Profiles then flush cache and rescan the SIP Profile in the SIP Status. To enable TLS you need to run letsencrypt script in /usr/src/fusionpbx-install/debian/config/ or put your own cert then enable...

@hfoster is right. There should be several Outbound Routes. I create Emergency 911, 933, 988 as first route with lowest order. This can be global route if using one Carrier for e911. Extensions should always have Emergency CID set to the Name and Number registered as e911 entry(s) in case...

Hi, It is possible, but what is the actual purpose of dialing prefix 33? Are they using a different gateway? Less outbound channels? Create an Outbound Route the same way as your main just with lower Order than your main. Put in Description Route 33 or Prefix 33, whichever naming you'd like...

Hi, Enable in Default - Settings - Provision: contact_extensions contact_groups contact_users In Devices make sure the Device username and password are set. If you are doing provisioning via Fusion it should download through config. If using GDMS, make sure to enable HTTPS download, add...

If it is local server and you have no remote phones then Outbound Proxy should be FusionPBX IP. If you have remote phones/apps then by all means use FQDN. There is no need for Outbound Proxy for remote phones unless you have an SBC. I really dislike using IP and all my FusionPBX installs have...

This is relatively basic Call Centre, so I haven't found anything that'll work for Priority calls. If someone has a good solution, that would be great. Some of the things that it lacks are: Priority, ability for agents to switch Queues easily and Follow-Me. These are just ideas and/or from some...

The Greet Short is designed to play when returning to IVR as a shorter version of the Greeting without the "Thank You for calling". If you want them to press 9 and play the short greeting you have to use recordings. The Greet Short is not a playable option. If you want to play the short...

They support Ubuntu 20.04LTS and Debian 9/10, though there is also install script for CentOS, FreeBSD and RaspberryPI. Like the Almighty DigitalDiaz, I would recommend sticking to their recommendation. If their preferred Distro from before was Debian and Ubuntu, they for sure will not work on...

You can simply select as Destination - IVR to the desired IVR that will return to previous IVR. The other way is using Parent and Submenu that is available in FusionPBX. Right underneath the Extension is Parent Menu drop down option. You set this in any sub IVR's. When you use Option Destination...

Just a wild thought as I never tried this. In Dialplan -> Inbound Routes create a new one under Advanced and set: Condition 1 Caller ID Number ^\+?1?(514|430|438|579|367|418|581)\d{7})$ or something in that manner then set Action 1 to CC? For BC would be something like...

Is Call Screen enabled within the Ext#B or on the actual Phone? The Follow-Me and Call Screen would prompt something like that.

Does the Ext#B have Follow-Me enabled with Prompt set to Confirm?

What are you using to emulate "Agents" environment? Call Centre Queue, FIFO Queue or Ring Group? All three can act as "Agents". Ring Group you can set greeting to state "This call may be recorded ..." then set ringback as MoH. You could set strategy as Simultaneous or Rollover which should skip...

I have the DnD and Forward All set as BLF monitoring. Like you mentioned I set them as forward+EXT and dnd+EXT. I do not use @domain.tld after the extension. This is on FusionPBX 4.5.2x. Don't forget to restart FreeSwitch if you changed the lua.conf.xml. You can also run clear cache and reload...