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Yeah - there are ways to go around it, but it does all depend on each device then which can become difficult to manage if you're using proxy settings. It's definitely more consistent to imagine giving your customers "their own dedicated PBX domain' if you like - then they authenticate using...

I've just been running some tests, and it's pretty black and white. Slight possible increase in resources when recording, however nothing to write home about. The call quality however goes from being completely fine when not recording, to stuttery and glitchy during recording. All recording...

I don't see it any less secure than having any of your PBX domains "public" in any way. It'll always reach the same box (even if you don't use a domain and use an IP which isn't recommended). I'd definitely recommend going with the A record route. Even if you create subdomains to keep things...

Hi, Whenever we enable call recording at extension or call centre level, the call recording cuts in and out, along with the actual phone call itself - it goes quite glitchy and is relatively intermittent. Resource usage isn't in demand (all resources well under 25% use) and enabling call...

Hi Are there any alternative voices than the default US female that delivers all the prompts for the Freeswitch system? I've looked online and found 1 for over £100, just wondered if there are any more and whether there is a library / collection of them hidden anywhere? Thanks!

^9(\d{3,11})$ That got it - now any numbers between 3 and 11 digits will be allowed (don't want to automatically allow international!)

None of the above work, it allows the 3 digit but nothing else

Commas didn't work - but your first solution seems to be! What do you do in this scenario?

Would it be this? ^9(\d{3,10,11,12})$

At the moment, we have outbound routes set like this: ^9(\d{3})$ ^9(\d{10})$ ^9(\d{11})$ ^9(\d{12})$ Which covers international, national, shorter and emergency numbers. Is it possible to do an | or 'or' symbol within these dial plans to just 'allow' any of these combinations? I know you can...

Yeah I've just noticed this too - it's just not working is it

Hi all, Is there proper call center documentation or any guides on how to properly and efficiently set up agent tiers and levels? What are the difference between Tiers and Levels? The entire documentation on FusionPBX call centers is this:

Haha great tip! I've already setup the dial plans now! I might go back out of hours and revert it back to your simplified solution. Much better, Thanks!

Ooh I didn't know about custom dial plans - I will have a play shortly. Much better than trying to do insanely long time conditions! Thanks

On time conditions, I had an IVR where it was closed for bank holiday. After that, it meet the next condition which was being between working hours, and played the IVR anyway! As you can see below, when you hit the big black button it changes the SELECT dropdown to an INPUT text box with the...

I've been trying to figure this out for 2 days now, would be great if anyone has any suggestions? :-)

Just reading up on all of this, really interesting. What's the difference between KEEP ALIVE and re-registration requests then? Isn't that what KEEP ALIVE requests are for? Thanks!

Hi, I want to concatenate a hangup clause at the end of the play recording lua within a time condition - as at the moment, Freeswitch just continues onto the next destination afterwards! :-) I've tried adding ,hangup :hangup ;hangup at the end of the destination however nothing seems to be...

Did you resolve this issue? Experiencing it now! Thanks

Introducing Kamailio introduced more problems for me than solved. I.e. DNS mismatches caused by failovers and calls would hangup after 30 seconds with no apparent reason, and on some providers the third party would hang up but the call on the PBX side would remain connected / silent. DNS...