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Okay thanks, ring-progressively isn't available in FusionPBX but if I'm understanding correctly: > top-down: Rings the agent in order position starting from 1 for every member. Does this mean that I use "tier position" in FPBX (not tier level) and set tier rules apply to false, and set tier...

Hi there, I have a Call Center with strategy "Ring All". I have 2 extensions, each assigned to an agent. In Tier 1, I have one of the agents, and in Tier 2, I have both of the agents. All of them have Tier Position 1. I have "Tier Rules Apply" set to True. I have all the "delay times" on each...

I ended up adding this line before the "bridge" in my outbound routes: Tag: Action Type: limit Data: db ${domain_name}-outbound ${extension_uuid} 2 playback misc/misc-your_call_has_been_terminated.wav I used db instead of hash because I run a replicated DB. This limits outbound calls per...

Hi thanks for getting back to me, that is about limiting calls per domain, I am talking about the Limit Max setting on an extension. Thanks again, Iain

Hi there, The "Limit Max" field in the Extension form says: "Enter the maximum number of concurrent outbound calls allowed." I have set this to 1, however I am still able to make multiple outbound calls through that extension. I also have the max registrations set to 1, however I use Ringotel...

Thanks for that I have logged the bug now.

I ran the upgrade to 5.3 and didn't see an improvement but I think I figured out where the bug is: If you reload the call centre object, it resets all the delay times etc. to the defaults on all the agents and you have to go into each agent and update the delay times again. Is it the case that...

> Let me rephrase this. The reason why "Max Time Without Agent" setting doesn't kick in is because the "Max wait time" setting allows the queue to account for the possibility that another agent might become available while the caller is on hold. Yeah I get it, what I'm saying though is that if...

Hi thanks for the follow up, I'll reply in-line below: > If an agent declines a call, they will not receive another until the reject delay has elapsed Yes, I would assume that's how it should work, however regardless of what I set the timeout to, it appears to always be 90 seconds. > This...

Hi there, I have set up a Call Center with a Call Center Agent. The Call Center has these settings: The Call Center Agent has these settings: What I would expect is that: ✅ Working: If there is no agent logged in, go to the timeout destination after 1 second ❌ Not working: If there is...

In this case, the first thing we tried was just clicking "block" on a call from the list, rather than adding it manually. Once I had done the thing disabling clear sip/reloading/scanning/testing/re-enabling etc. the exact same call block entry worked. Not only that, but before I had done all...

Hi Mark, yep I assume that's expected behaviour. However after that happens, you need to reload/rescan, which means that there are lots of answers on the web to the question "Why doesn't call block work" that say you should move it from order 40 to order 26 or some other voodoo. In fact, that...

Yes, that's why I opened with: "Unfortunately I didn't upgrade from 5.2.4 yesterday as I planned, so this may already be fixed in the latest version. I won't be able to tell because it is working now."

Hi there, I have an inbound DID and on that domain I added a call block for CALLERID-A. When I dial that DID from CALLERID-A, the block does not work. If I divert an external number to the inbound DID, then dial from CALLERID-A, the call block does work. From this I conclude that if the...

Hi there, Unfortunately I didn't upgrade from 5.2.4 yesterday as I planned, so this may already be fixed in the latest version. I won't be able to tell because it is working now. I'm posting this here anyway because there are some spurious answers about changing the order of call_block in the...

Okay that's great thanks I'll take a snapshot and run the upgrade tonight.

Yes I know that's the bug I'm reporting

Hi there, my system status shows: Version 5.2.4 Git Information Branch: 5.2 Commit: 16574221b1495ac156b1d482716083f6f21e2448 Origin: https://github.com/fusionpbx/fusionpbx Status: Your branch is up to date with 'origin/5.2'. +73 days ago The issue I'm reporting is that if you try to...

UPDATE: the source of problems with this and with another thread I created (which is now closed for additional replies so I can't update it) https://www.pbxforums.com/threads/ivr-and-voicemail-quality-is-worse-than-call-quality.8023/ appears to have been transcoding between PCMA and G722. So if...

Hi there, I originally posted under the topic of getting the codec for IVR menus changed from L16@8000 to L16@16000 in order to change the bitrate of the recordings that were played. I posted an update there saying that I had found out that the codec for the IVR is selected based on the codec...