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Do not want to blow my own horn, but QueueMetrics does support CRM integration - each agent gets their own agent page, and when a call is answered, a screen-pop opens and can link to any web-based CRM, that is actually loaded witin the agent's page. See...

So a queue won't change until the agent gets logged off and on again? If that's so, I think it could be implemented so that when an agent logs in, the Uniloader queries the database for their current queue associations, and outputs those as a series of ADDMEMBER records - this way you can see...

Hello all, I have been working on integrating FusionPBX with our own QueueMetrics Live platform, and so far it is working pretty well. I am able to track agents logging on and off and pausing themselves over ESL events, and this is enough to provide agent tracking and agent actions to our...

I remember that Miguel Torres had a presentation of a similar tool a few years ago.... it's based on Asterisk, but it sounds pretty similar to what you wanted to do. The idea si that you get automated recordings of known sources, then do a spectral analysis and compare them. There is a repo...

Hello all, my name is Lenz and I have been working on VoIP contact center monitoring and reporting for about 20 years. I came across Fusion working with a number of hosted telephony providers and I'm liking it quite a bit. ;)