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I'm using Fusionpbx as a gateway server for some end users. Calls arrive on the fusion server and are then sent to the end users's pbx via the sip trunk app and it works well. I'd now like to make calls go the other way. I can get calls from the end user's pbx to fusionpbx but can't quite work...

I'm not aware of any way to amend the authid for an extension, there doesn't appear to be anything in the database. Looking at a template the authid uses the same value as the extension number so it appears there's no separate value for an authid. I'd like to see this as it would make things...

No need for a proxy. 3cx only use it because it doesn't traverse nat well. Fusionpbx/freeswitch however does it well. We have a lot of vvx 410 handsets and we just provision with the template provided. Don't overthink this if you come from 3cx, they overcomplicate the nat issue

I have a customer with 30 or so vvx handsets. We use the template in fusion and they work perfectly. There's no need for an sbc. If you're coming from 3cx which is how it sounds, 3cx tell you stun is insecure and an sbc is required. The truth is 3cx doesn't traverse nat firewalls well and the...

I've installed 2 fusionpbx servers today on debian 12 at digitalocean. Went as expected no drama. As @markjcrane mentions it's easy to overlook the reboot. Done it myself a few times and had to go again

As in the title, if I clock the Forgot Password link on the login screen the email isn't sent. No sign of it in the email queue either. Emails for missed calls and voicemails are working OK

Have you made any calls from that domain

Go to advanced->access controls->providers. Add your provider's ip's there. Then save and reload. https://docs.fusionpbx.com/en/latest/advanced/access_controls.html

That's the first thing I did. It still lets those IPs through. I also removed all the files in /var/cache/fusionpbx manually

If I run event guard in debug then I can see the ip I'm trying to register from allowed by cache

OK tried registering a softphone from a mobile, ip wasn't registered and it doesn't appear in event guard log Version is 5.5.2 master

We use ringotel. It's a great softphone and we went down the route of rebranding it several months ago. It costs a few £ but was well worth it. The team there are really good to work with too which is a big factor in the decision

Certainly not got 0.0.0.0/0 in the providers acl. I have acl's to restrict registrations for customers but the providers acl has providers ip's only. What I don't understand is that an ip which isn't in any of the acl's seems to be accepted by event guard as in the acl. I've seen 20 or so this...

What is interesting is that when i run event guard in debug mode i see a whole load of ip being allowed by acl or cache which arent in the acl. If i deny one in the acl, save, reload and flush the cache its still being allowed.

Hadn't looked at it that way, and there was me thinking it wasn't working properly

If you define a variable recordings_dir then assign the path as the value recordings will be saved there. We do that to save recordings to different volumes for customers with heavy recordings requirements

The event guard on one of our servers hasn't logged a new entry since June 2025. To me this is odd so I checked the service and it's running, restarted it and it's definitely running but we don't seem to have had any attacks for several months. Any ideas

OK I was wrong, you can't change those buttons in the way I thought. Been working with GS handsets for 15 years so I should have known! In any case the redial button should simply redial the last number or the number highlighted in the list so I really can't understand why it's not working...

The simple answers are the redial button cannot be programmed through a device profile and it can be programmed through the provisioning template. I'll check the setting you need when I'm in the office on Monday morning and post back. It can be done in the handset web gui

Have read any of the documentation