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    Limit Max setting on extension is apparently ignored

    Hi there, The "Limit Max" field in the Extension form says: "Enter the maximum number of concurrent outbound calls allowed." I have set this to 1, however I am still able to make multiple outbound calls through that extension. I also have the max registrations set to 1, however I use Ringotel...
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    Call Center and Call Center Agent Settings Not Having Any Effect

    Hi there, I have set up a Call Center with a Call Center Agent. The Call Center has these settings: The Call Center Agent has these settings: What I would expect is that: ✅ Working: If there is no agent logged in, go to the timeout destination after 1 second ❌ Not working: If there is...
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    Call block doesn't work for calls that originate from the same server

    Hi there, I have an inbound DID and on that domain I added a call block for CALLERID-A. When I dial that DID from CALLERID-A, the block does not work. If I divert an external number to the inbound DID, then dial from CALLERID-A, the call block does work. From this I conclude that if the...
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    Possible bug in call block: call block doesn't block calls the first time you add a rule unless you reload/rescan

    Hi there, Unfortunately I didn't upgrade from 5.2.4 yesterday as I planned, so this may already be fixed in the latest version. I won't be able to tell because it is working now. I'm posting this here anyway because there are some spurious answers about changing the order of call_block in the...
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    Bug deleting entries from dialplan FPBX v5.2.4

    Hi there, my system status shows: Version 5.2.4 Git Information Branch: 5.2 Commit: 16574221b1495ac156b1d482716083f6f21e2448 Origin: https://github.com/fusionpbx/fusionpbx Status: Your branch is up to date with 'origin/5.2'. +73 days ago The issue I'm reporting is that if you try to...
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    The first couple of seconds of recordings are cut off if the call goes via a Call Center object

    UPDATE: the source of problems with this and with another thread I created (which is now closed for additional replies so I can't update it) https://www.pbxforums.com/threads/ivr-and-voicemail-quality-is-worse-than-call-quality.8023/ appears to have been transcoding between PCMA and G722. So if...
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    IVR and voicemail quality is worse than call quality

    Hi there, I originally posted under the topic of getting the codec for IVR menus changed from L16@8000 to L16@16000 in order to change the bitrate of the recordings that were played. I posted an update there saying that I had found out that the codec for the IVR is selected based on the codec...
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    Ringback not working on outbound calls

    UPDATE: Finally figured this out, so I figure it's good to post here in case anyone else has the same issue BUT if someone has a better solution please let me know! The solution I ended up with is adding bridge_early_media=true followed by ring_ready into the outbound routes dialplan after the...
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    How to set IVR codec to 16L@16000hz instead of 8000hz

    UPDATE: I guess it's a good idea to leave this here in case anyone else ever looks for it, but here: https://code.google.com/archive/p/fusionpbx/issues/409 I found this comment: "The path is correct because freeswitch automatically looks in 8000,16000,32000, or 48000 depending on the current...
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