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We are trying to figure out the correct source of truth to get the number of calls answered through a call queue, DID or ring group. The answered calls number in the Call Center Agent Summary is different from the CDR, and neither match our manual count after a day of testing. Attached is a...

I've seen anecdotal evidence floating around that having large queues can really max out a servers resources. Has anyone done any practical testing to see if there is a linear progression between the number of agents in a queue and the amount of resources consumed on the FS server?

Greetings Friends, Our company has created a slick unified communications platform, of which the VoIP parts are built on FusionPBX. We've got over 10,000 active users and hundreds more signing up each month. We've been in the insurance tech niche in the US for more than 20 years and we need to...