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Hey thanks guys, that's helpful. My problem: software background not networking or voip; I've been learning both over the past few years but sngrep & packet captures remain compelling but elusive. I'd be interested in engaging the right expertise for hourly $$ to help me dive into this. It was...

Environment: Freeswitch + FusionPBX hosted on a VPS with a public IP, so no NAT at server end. 3 local offices each with multiple Cisco SPA504G phones (provisioned from Freeswitch) behind a pfSense router/firewall/VDSL connection. IP v4 only. The system is quite new, having launched in...