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I have a call center set up that all the agents are set with the same settings. The Call center is using Tier set up. I have about 30 agents set to a zero tier and position 0. Then it is supposed to ring the next tier. I have gotten a lot of people who are not ringing when they are supposed...

Having some trouble setting this up properly. If anyone has any experience with that can point me in the right direction that would be great. If you could point me in the direction of setting up hashed passwords in fusion that would be better.