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I've been struggling for quite awhile on trying to get the fusionpbx-restore script to work correctly. Few issues I've run into (perhaps unique to my install?) such as the need to install rsync or the need to update the db_password in config.php. I've been following this document...

On the Fortigate can you do a debug from the CLI and see what it sees when an inbound cal tries to establish? If you know the ip address that is the source I would probably use that for the debugs. If the source ip is heavily used it may be hard to capture the correct debugs. dia deb reset...