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I've tried and failed to find any relevant information on how to go about upgrading my version of Freeswitch to the latest (1.10.9 as of writing). The links in the documentation take me to a message saying "access denied"... I don't appear to have the Freeswitch packages installed according to...

I'm trying to enable Follow Me or Call Forwarding for "callback" Agents in a Call Center, in case they are not connected via their SIP phone to forward to a mobile number. According to the docs here, I should be able to set the contact string to "loopback/<extension>", but this doesn't seem to...