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  1. H

    CallCenter Agent Priority

    Tier Level: 0, 1, 2, 3, .... Strategy: Ring All Tier Rules Apply: True Tier Rule No Agent No Wait: True
  2. H

    How do I create an external call centre agent?

    Under contact put sofia/gateway/[UUID of Gateway]/[External Number]
  3. H

    How to add new sounds to Freeswitch?

    Hi, you can add your sound prompts in /usr/share/freeswitch/sounds/en/us/callie/*. I made prompts in my language and just copied them over exsisting ones. It works for me.
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