Call Center B Leg CDR records

[jdumais]

Where do I find the B leg records? I'm trying to do up some stats for the Call Centers with selectable dates / times

 

[markjcrane]

You have to go into /etc/freeswitch/autoload_configs/xml_cdr.conf.xml
Then you would need to enable this setting.

<param name="log-b-leg" value="true"/>

After that, run the following commands

reloadxml
reload mod_xml_cdr

In FusionPBX there is a permission for you need the permission to show it in the interface

xml_cdr_b_leg

 

[jdumais]

You have to go into /etc/freeswitch/autoload_configs/xml_cdr.conf.xml
Then you would need to enable this setting.



After that, run the following commands

In FusionPBX there is a permission for you need the permission to show it in the interface

Thank you Mark.

 

[jdumais]

You have to go into /etc/freeswitch/autoload_configs/xml_cdr.conf.xml
Then you would need to enable this setting.



After that, run the following commands

In FusionPBX there is a permission for you need the permission to show it in the interface

Hello Mark,

I now see the B legs in the CDR records, thank you. However, I am only seeing answered calls. What I am trying to do is count the number of times calls were offered to an agent, but not answered.

 

[pbxgeek]

@jdumais Freeswitch generates a separate CDR for each attempt. You need to find and count those.