SOLVED callcenter agent dashboard that shows all agent statuses?

[rollerdr]

we are looking for a way for agents to see the status of all the other agents on a small format screen we place at each agent's desk.

 

[rollerdr]

resolution found. I'll read up on changing the operator panel permissions so agents can view it.

 

[DigitalDaz]

Just be aware this will likely put enormous stress upon your server.

 

[lenz]

You could create a wallboard (with our without QM) and use this little tool to share it: https://github.com/Loway/OpenQueueMetricsAddOns/tree/master/WallboardCache - the idea is tha you use a headless browser, take a screenshot, and have agents point to the screenshot. SO the server generates it only once.