Caller id issue: SOLVED

[ou812]

FSpbx 1.9.6

On 1 sub domain half the phones can not call out, I found it to be a caller id issue, all phones are set with the same caller id number & name but when some of the phones call out the caller id number is set for the extension number and not external number, the other phones use the external number.

I have deleted the extensions and recreated inserting the original sip passwords so phones will reregister, set the caller id, flushed the cache and reloaded the xml but they still use extension number as outbound cid number ?

This started after an update last night, maybe somehow the database is a bit off.

 

[ou812]

Not sure why but making a change to the outbound routes fixed the issue. I had set Route Options - Toll Allow - domestic. removing domestic fixed the cid issue ?

 

[kenn10]

@ou812 I find the whole "toll allow" thing to be unnecessarily confusing. I've ended up beating my head against the wall until I just removed all entries in the toll allow fields on extensions. I suspect a serious study of documentation would grant more insight for me, but it really isn't needed in my environment.

I think the bottom line is that if you put a toll allow class on a route, you have to have that on the extension as well. You can have multiple toll allow types on each extension if they needed somethings like domestic, international for example. You'd have to modify the rules or directly modify the XML for the route to match the toll-allow class you set up since the route GUI does not directly address the toll-allow field except possibly through the rules screen.

This FusionPBX document explains it to a degree: https://docs.fusionpbx.com/en/latest/additional_information/toll_allow.html

@pbxgeek, how do you handle toll allow to limit extension access to routes? The route screen could be a lot easier if there was a table-driven selection of things like: internal-only, local, toll, international and so forth. Said table could be set up by the administrator in terms they decide and would be selectable in multiples on an extension and for the outbound routes. Am I missing something here or does that function not exist as an easy GUI selection?