In call history, which looks great and by honing in on it gives you exactly the information you want, the status seemingly reflects the last leg of the call. However, that creates some confusion at first glance. In an example, a call came in and was answered by ext 100. The person then transferred the call to extension 105. There was no answer on 105 and the caller hung up. The status now reflects a "missed call" for that incoming call. But it wasn't really missed, it was answered initially and only the transfer of the call was unanswered.
I am unsure of how this really should reflect in the CDRs but it seems wrong to me that it shows a missed call. Any ideas around this from others?
I am unsure of how this really should reflect in the CDRs but it seems wrong to me that it shows a missed call. Any ideas around this from others?