Hello All,
I have an issue where my DTMF is not detected in IVR.
Here is my scenario:
Incoming call => callflow 200 => When not activated all phones ring (Ring Group 600). When activated goes to an (IVR 800). When IVR greeting is played, DTMF does not work and not detected. I can see DTMFs coming in fs_cli, but not detected by IVR.
When bellow scenario is set, everything works fine
Incoming call => IVR (800) no callflows
all DTMFs are detected and I can navigate as it should.
I thing DTMF is not passing to the 2nd leg which is after the callflow.
I hope this makes scene. Any help and suggestions are greatly appreciated.
Thank you
Robert
I have an issue where my DTMF is not detected in IVR.
Here is my scenario:
Incoming call => callflow 200 => When not activated all phones ring (Ring Group 600). When activated goes to an (IVR 800). When IVR greeting is played, DTMF does not work and not detected. I can see DTMFs coming in fs_cli, but not detected by IVR.
When bellow scenario is set, everything works fine
Incoming call => IVR (800) no callflows
all DTMFs are detected and I can navigate as it should.
I thing DTMF is not passing to the 2nd leg which is after the callflow.
I hope this makes scene. Any help and suggestions are greatly appreciated.
Thank you
Robert