DTMF not detected by IVR when callflow is in use

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Robert Pasha

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Jun 8, 2017
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Hello All,

I have an issue where my DTMF is not detected in IVR.

Here is my scenario:

Incoming call => callflow 200 => When not activated all phones ring (Ring Group 600). When activated goes to an (IVR 800). When IVR greeting is played, DTMF does not work and not detected. I can see DTMFs coming in fs_cli, but not detected by IVR.

When bellow scenario is set, everything works fine

Incoming call => IVR (800) no callflows

all DTMFs are detected and I can navigate as it should.

I thing DTMF is not passing to the 2nd leg which is after the callflow.

I hope this makes scene. Any help and suggestions are greatly appreciated.

Thank you
Robert
 
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