External European Calls failing (invalid number) Unallocated number

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Andyd358

Andyd358

Member
Aug 23, 2018
243
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UK
Hi Im having some diffuculty with our PBX trying to call IE and DE numbers. This is a multi tennat PBX that I have inherited and dont really know if there has been any custom setups done on it. I can call IE and DE from ond of the domains but not any of the others that have been setup on it. On the handset it comes up with invalid number. When I have looked at the logs it see an error about Unallocated Number here is a snippett of the logs. Strangley the Domain it works on does not have an international or Eurpoean call plan in the outbout routes.

b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.634667 [DEBUG] switch_core_state_machine.c:751 (sofia/internal/200@office6.pbx.amron.local) State DESTROY going to sleep
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.634667 [DEBUG] switch_core_state_machine.c:181 sofia/internal/200@office6.pbx.amron.local Standard DESTROY
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.634667 [DEBUG] mod_sofia.c:343 sofia/internal/200@office6.pbx.amron.local SOFIA DESTROY
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.634667 [DEBUG] switch_core_state_machine.c:751 (sofia/internal/200@office6.pbx.amron.local) State DESTROY
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.634667 [DEBUG] switch_core_state_machine.c:741 (sofia/internal/200@office6.pbx.amron.local) Running State Change CS_DESTROY (Cur 0 Tot 82096)
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [NOTICE] switch_core_session.c:1687 Close Channel sofia/internal/200@office6.pbx.amron.local [CS_DESTROY]
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [NOTICE] switch_core_session.c:1683 Session 82094 (sofia/internal/200@office6.pbx.amron.local) Ended
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_session.c:1665 Session 82094 (sofia/internal/200@office6.pbx.amron.local) Locked, Waiting on external entities
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:610 (sofia/internal/200@office6.pbx.amron.local) State Change CS_REPORTING -> CS_DESTROY
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:938 (sofia/internal/200@office6.pbx.amron.local) State REPORTING going to sleep
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:174 sofia/internal/200@office6.pbx.amron.local Standard REPORTING, cause: NORMAL_CLEARING
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:938 (sofia/internal/200@office6.pbx.amron.local) State REPORTING
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/200@office6.pbx.amron.local) Running State Change CS_REPORTING (Cur 1 Tot 82096)
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:619 (sofia/internal/200@office6.pbx.amron.local) State Change CS_HANGUP -> CS_REPORTING
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:852 (sofia/internal/200@office6.pbx.amron.local) State HANGUP going to sleep
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:60 sofia/internal/200@office6.pbx.amron.local Standard HANGUP, cause: NORMAL_CLEARING
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] mod_sofia.c:577 Responding to INVITE with: 404
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] mod_sofia.c:438 Channel sofia/internal/200@office6.pbx.amron.local hanging up, cause: NORMAL_CLEARING
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] mod_sofia.c:432 sofia/internal/200@office6.pbx.amron.local Overriding SIP cause 480 with 404 from the other leg
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:852 (sofia/internal/200@office6.pbx.amron.local) State HANGUP
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:850 (sofia/internal/200@office6.pbx.amron.local) Callstate Change RINGING -> HANGUP
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:584 (sofia/internal/200@office6.pbx.amron.local) Running State Change CS_HANGUP (Cur 1 Tot 82096)
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:650 (sofia/internal/200@office6.pbx.amron.local) State EXECUTE going to sleep
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [NOTICE] switch_core_state_machine.c:387 Hangup sofia/internal/200@office6.pbx.amron.local [CS_EXECUTE] [NORMAL_CLEARING]
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [NOTICE] switch_core_state_machine.c:385 sofia/internal/200@office6.pbx.amron.local has executed the last dialplan instruction, hanging up.
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:751 (sofia/external/900495422609214) State DESTROY going to sleep
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:181 sofia/external/900495422609214 Standard DESTROY
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [DEBUG] mod_sofia.c:343 sofia/external/900495422609214 SOFIA DESTROY
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:751 (sofia/external/900495422609214) State DESTROY
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [INFO] mod_dptools.c:3436 Originate Failed. Cause: UNALLOCATED_NUMBER
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [DEBUG] switch_core_state_machine.c:741 (sofia/external/900495422609214) Running State Change CS_DESTROY (Cur 1 Tot 82096)
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [NOTICE] switch_core_session.c:1687 Close Channel sofia/external/900495422609214 [CS_DESTROY]
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.614666 [NOTICE] switch_core_session.c:1683 Session 82096 (sofia/external/900495422609214) Ended
b695108a-f98b-46da-b9fe-2afb6bb2d7be 2019-12-13 17:10:47.614666 [DEBUG] switch_ivr_originate.c:3848 Originate Resulted in Error Cause: 1 [UNALLOCATED_NUMBER]
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_session.c:1665 Session 82096 (sofia/external/900495422609214) Locked, Waiting on external entities
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:610 (sofia/external/900495422609214) State Change CS_REPORTING -> CS_DESTROY
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:938 (sofia/external/900495422609214) State REPORTING going to sleep
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:174 sofia/external/900495422609214 Standard REPORTING, cause: UNALLOCATED_NUMBER
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:938 (sofia/external/900495422609214) State REPORTING
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:584 (sofia/external/900495422609214) Running State Change CS_REPORTING (Cur 2 Tot 82096)
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:619 (sofia/external/900495422609214) State Change CS_HANGUP -> CS_REPORTING
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:852 (sofia/external/900495422609214) State HANGUP going to sleep
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:60 sofia/external/900495422609214 Standard HANGUP, cause: UNALLOCATED_NUMBER
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] mod_sofia.c:438 Channel sofia/external/900495422609214 hanging up, cause: UNALLOCATED_NUMBER
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:852 (sofia/external/900495422609214) State HANGUP
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:850 (sofia/external/900495422609214) Callstate Change DOWN -> HANGUP
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [DEBUG] switch_core_state_machine.c:584 (sofia/external/900495422609214) Running State Change CS_HANGUP (Cur 2 Tot 82096)
b77bc2ec-5cc3-4ae9-9e7e-cecbba6adf4e 2019-12-13 17:10:47.594666 [NOTICE] sofia.c:8273 Hangup sofia/external/900495422609214 [CS_CONSUME_MEDIA] [UNALLOCATED_NUMBER]

I really have no idea what I am doing wrong here.
 
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