Follow Me issue with setting outbound caller ID

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FozzySA

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Sep 3, 2019
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South Africa
Hi All,

First time posting to this forum and hoping for some guidance. I have upgrade FusionPBX from 4.4 to 4.5 (4.5.9 now) and having issues with follow me with external numbers. My mobile networks in South Africa do not allow me to present a caller ID that does not belong to my network (I don't own the CID) so in the past I was able to set the outbound caller ID on the follow me per user.

Since the upgrade I am not able to do this. If I set the CID in follow me, it has no effect on the call. E.g. A mobile caller phones into my DID from 083-555-5555 and is sent to my mobile via Follow Me on 083-444-4444. I set my outbound ID to 010-222-2222 and it should show on my mobile as 010-222-2222 but try's to present the callers ID (083-555-5555) but the call is blocked because the networks do not allow this in my country.

I have a workaround for this by using a ring group for outbound calls and I set a destination in follow me to the ring group but would be awesome if the follow me could work again as it did before.

Thanks in advance for the assistance.
 
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