My customers config is like this: I have an inbound route to a time condition which either routes calls to an answering service or into the company ivr, which in itself rings a group of phones/extensions & cell phones simultaneously. On of the voip extensions is the main person who picks up during the day. They are asking for a method of programming a button on this extension (they have yealink t42g) so that if this person leaves his desk/goes on break...etc he can quickly route all calls to the answering service by pushing a button to enable and disable. Kind of like a DND that would kick all calls in the ring group to the ans service until it is disabled.
I'm not sure if a custom forwarding rule, programmed to a button would route properly considering how he is part of a ring group. Perhaps there is some other better approach?
I'm not sure if a custom forwarding rule, programmed to a button would route properly considering how he is part of a ring group. Perhaps there is some other better approach?