FSPBX - trying to send fax error

G

gwatson

New Member
Sep 28, 2020
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Just setup FSPBX mainly for faxing...

Have an outbound route setup and can make a call with an extension, but not able to send a fax

I click the "New Fax" inside the fax app, enter a number to send to, attach a file and I get the error message "The fax recipient field contains an invalid number"

I created an extension just to try and dial and I can place a call with a regular extension, but a fax doesnt even attempt to send

Thanks in advance for any assistance!
 
Are you entering a US-based number or another country? I can check if I get the same error and fix it for you?
 
it is a north american based number

I created a regular extension with a softphone and I can place a call to the same number, but when I try to send a fax, it shows that error - it spits out the error and doesnt even attempt to make a call. I can watch fs_cli and there is no call being processed
 
You need a route that is prefixed with 9999. See the screenshot attached.

To separate regular routes and fax routes, we use a prefix.
1752160574620.png
 
Make sure FreeSWITCH is selecting this route when the fax call goes out. I have the service running smoothly for clients that send thousands of faxes every day.
 
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