FusionPBX 5.3.8 – Answered Calls Appearing as Failed/Missed in CDRs

[Hamza.962]

Hi,

We are experiencing issues with the CDRs after updating FusionPBX to the latest version (5.3.8). As shown in the attached screenshot, some calls that were answered by agents are incorrectly marked as "Failed." In other cases, answered calls are being shown as "Missed."


This issue is affecting our live customers, and we are receiving complaints. Please advise on how we can resolve this as soon as possible.

 

[pbxgeek]

Hi there! I noticed you posted this in the FS PBX subforum. For issues related specifically to FusionPBX, you'll want to repost your question in the FusionPBX subforum for the best support. In FS PBX, we've addressed all concerns with improper CDR labeling some time ago, as we understand how important it is to present call information accurately.

If you like some guidance on resolving these issues yourself, you need to look into the CDR upload script and tweak it to label calls correctly depending on the types of calls you receive.