AIC2000 Member Feb 15, 2018 162 3 18 35 Sep 13, 2019 #1 Hi, Does anyone know how wait_time is calculated / summarised per call in the CDR log? Does it include any IVR recorded message menus etc, or does it just tend to include ringing / holding in queues etc? Thanks in advance!
Hi, Does anyone know how wait_time is calculated / summarised per call in the CDR log? Does it include any IVR recorded message menus etc, or does it just tend to include ringing / holding in queues etc? Thanks in advance!
