SOLVED Incoming calls are not working (number not assigned when called)

A

arsh

New Member
Aug 29, 2025
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Hi there, I am using FusionPbx with Telnyx SIP and Ringotel as my softphone app. The issue I am facing is regarding incoming calls not working. Everything else including internal calls and outbound works, but it says number not assigned on inbound calls. The call logs also show the correct numbers but it shows 6 calls for 1 call i made. I think its because the destination column shows my username instead of DID.


c5f6cc20-0c77-4194-875d-9da3b4df5ed1 2025-08-31 18:08:56.124914 98.40% [WARNING] mod_dptools.c:1865 [inbound routes] 404 not found 192.76.120.10 destination_number userinfo62373 sip_to_user +14**********2 sip_req_user gw+40f58e77-e449-4977-abe8-0192d1bb04bd
c5f6cc20-0c77-4194-875d-9da3b4df5ed1 EXECUTE [depth=0] sofia/external/+16*********3@sip.telnyx.com respond(404 Not Found)
c5f6cc20-0c77-4194-875d-9da3b4df5ed1 2025-08-31 18:08:56.124914 98.40% [DEBUG] mod_sofia.c:2358 Responding with 404 [Not Found]
c5f6cc20-0c77-4194-875d-9da3b4df5ed1 2025-08-31 18:08:56.124914 98.40% [NOTICE] mod_sofia.c:2426 Hangup sofia/external/+16*********3@sip.telnyx.com [CS_EXECUTE] [UNALLOCATED_NUMBER]


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This means you need your inbound routes to use a different variable. Search for sip_to_user, and that will find a variable in the dialplan category. With the name of the destination. Edit this and set the value to sip_to_user. Then press the RELOAD button or log out and back in, then go to your inbound destinations under Dialplan -> Destinations and resave each destination, then do another test call to see if it works.
 
I did not completely get you, do you mean i need to add a variable by going to advanced section and then use it? Because i dont seem to see any variable right now.
 
Go to Advanced -> Default Settings and search for sip_to_user. Change the value to sip_to_user if it is not already that value.
 
Its working, Thank you very much. So i guess telnyx is sending the number in sip_to_user variable in its headers.
 
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