Max-no-answer question

[kp409]

max-no-answer set to 0 - does this mean this feature is disabled, or if an agent misses 1 call the agent is set to On Break status?

 

[hfoster]

According to the source code:

if (h->max_no_answer > 0 && (h->no_answer_count + 1) >= h->max_no_answer) {
    #<snipped for brevity>
    cc_agent_update("status", cc_agent_status2str(h->agent_no_answer_status), h->agent_name);
}

So I believe 0 just explicitly disables the feature. Not defining it also disables it too.

 

[kp409]

Great, thanks for the response!