We're thrilled to announce a game-changing addition to the QueueMetrics ecosystem: a comprehensive, fully integrated solution with FusionPBX that matches — and in many ways exceeds — the capabilities of our established FreePBX integration.
This integration opens new opportunities for you to serve FusionPBX customers with enterprise-grade contact center capabilities. Whether you're looking to expand your customer base, offer premium features, or simply provide better tools to existing clients, this integration delivers everything you need.
Enterprise Features Your Customers Will Love
The integration transforms FusionPBX into a complete contact center platform:
This is a completely hosted solution — no installation or maintenance required for you or your customers. We handle all infrastructure and updates, so you can focus on sales and customer success.
Getting Started
We've prepared comprehensive resources for your information:
This integration opens new opportunities for you to serve FusionPBX customers with enterprise-grade contact center capabilities. Whether you're looking to expand your customer base, offer premium features, or simply provide better tools to existing clients, this integration delivers everything you need.
Enterprise Features Your Customers Will Love
The integration transforms FusionPBX into a complete contact center platform:
- Seamless Agent Experience: Agents work directly from their familiar FusionPBX interface with automatic call tracking, one-click login, and integrated click-to-call functionality
- Built-in WebRTC Softphone: Browser-based calling that's perfect for remote teams and reduces hardware costs
- Smart Supervision Tools: Customizable real-time wallboards, granular visibility controls, and active call coaching (listen, join, transfer)
- Advanced Reporting: Over 200 reporting blocks with easy PDF export and comprehensive drill-down capabilities - but you already know that!
- Quality Assurance: Built-in QA forms and scoring systems with automatic report integration
- Assisted Manual Outbound Dialer: Efficient list management with call tracking and outcome assignment
- Multi-Tenant Ready: Selective activation at the tenant level gives you complete deployment control
This is a completely hosted solution — no installation or maintenance required for you or your customers. We handle all infrastructure and updates, so you can focus on sales and customer success.
Getting Started
We've prepared comprehensive resources for your information:
- Introductory blog post at https:///www.queuemetrics.com/blog/2025/10/14/fusionpbx_integration/
- Complete documentation available at https://docs.loway.ch/QM_FusionPBX/
- Weekly Video Series: New feature showcases released every week - see this playlist on Youtube
- Personal Setup & Walkthrough: Our support team is ready to configure everything and guide you through all capabilities