No outbound calls

[cybergenix]

hello experts,
I have installed FusionPBX and created a domain for my first client.
Inbound calls work, but I cant get outbound calls to work. - I have attached a sngrep trace, that I hope will help.
The Extension I am using is 5001@jesjo.co.za

This is what I get if I grep for my gateway (Bizvoip_Jesjo) in the /var/log/freeswitch/freeswitch.log file:
17772f80-f2d2-4337-aeb5-03e3d79aa624 Dialplan: sofia/internal/5001@jesjo.co.za parsing [jesjo.co.za->Bizvoip_Jesjo.10d] continue=false
17772f80-f2d2-4337-aeb5-03e3d79aa624 Dialplan: sofia/internal/5001@jesjo.co.za Regex (PASS) [Bizvoip_Jesjo.10d] ${user_exists}(false) =~ /false/ break=on-false
17772f80-f2d2-4337-aeb5-03e3d79aa624 Dialplan: sofia/internal/5001@jesjo.co.za Regex (PASS) [Bizvoip_Jesjo.10d] destination_number(0744344337) =~ /^(\d{10})$/ break=on-false

I configured my outbound route as per attached file

It is like the outbound route never connects to the trunk provider.
Any help appreciated.

Regards,
Leslie

 

[pbxgeek]

You are sending it to the provider and I see a REJECT in one of the cases. It could be as simple as an incorrect format of the number. You are passing 10 digits and they might expect 11 digits or +1. I would read their docs first. Otherwise, study the REJECT response and see if there is additional information as to why they rejected it. It's worth asking them too

 

[pbxgeek]

In other cases, it doesn't connect. You are correct. Are you sure you are using the correct IP address for them?

 

[cybergenix]

Hi,
Thanks for the replies guys.
The trunk is fine - inbound calls are working.

I have tried different number formats in the outbound connection.

Unfortunately, my client needs their phones working, so I have had to remove fusionpbx. Hopefully I will be able to use it in the future again.

Regards,
Leslie

 

[pbxgeek]

The trunks don't always work the same way for inbound and outbound calls. In my experience, every new trunk needs to be fine-tuned separately for inbound and outbound calls. It is very common for calls to work one way but not the other.

Good luck with your endeavors!

 

[whut]

Have you set all extensions to have CID name and CID number? You do need these set for outbound calls