Prevent last remaining agent from leaving Call Center

[hallberg]

Hi.

Is it possible to deny the last logged in agent in a Call Center queue to logout from queue?
It's crucial in our case that there's always at least one agent logged in.

Thanks in advance!

 

[DigitalDaz]

It would take some custom scripting but I'm sure it can be done.

 

[hallberg]

It would take some custom scripting but I'm sure it can be done.

Okey cool, do you mind pointing me in the right direction? Not really sure where to start looking.

Maybe it can be done directly in the dialplan? Will primarily be using dialplan to log in/log out agents.

 

[DigitalDaz]

There is no quick forums fix for this, contact fusionpbx support or pay someone on here who is savvy to do it for you.