QueueMetrics 26.01 officially released - with full support for your favorite PBX :-)

[lenz]

We’re excited to announce some major updates to QueueMetrics, designed to make your wallboard the center of your interactions.

• Wallboard Enhancements: The Wallboard is now the beating heart of QueueMetrics. This release introduces dynamic filtering at three levels (Wallboard, Page, and Widget), along with intuitive supervisor actions—simply click on an agent or call to take action. These improvements make the Wallboard powerful enough to replace all use cases of the legacy Real-Time page.
• Expanded PBX Support: We have achieved feature parity with FusionPBX and FS PBX, including inbound/outbound traffic, automatic call tracking, call listening, and recordings. MiRTA PBX also receives full feature support. Additionally, six new data blocks help track calling domains for Microsoft Teams, useful for identifying suspicious patterns and potential scams.
• Report Improvements: Setting up automated email delivery of reports is now streamlined directly from the report interface. New session-based filters allow filtering by session duration, pause count, and hotdesking extension. You can also hide empty rows in hourly reports and customize chart positioning.
• Agent Page Updates: The softphone now supports audio device selection, and agents can answer calls using their headset button. Automatic queue log-off is available when agents disconnect, and the Icon Agent Page will be removed in the next release — a migration guide is available now.
• Future-Proofing: Rocky Linux 10 is now supported, and InnoDB is the official database format, offering better crash resilience and easier replication.

Want to Learn More?

Read the full release notes to discover all the new features and improvements, including some UI changes, a new DB Inspector page, and and more. Complete release notes are available on What’s New in QueueMetrics 26.01.

We will have a live-stream on YouTube to introduce the new release on Jan 27, 2026 - come and say hi. Find the link at QueueMetrics 26.01 released today | QueueMetrics Blog

 

[lenz]

Hey everyone!

Just wanted to let you know that our QueueMetrics 26.01 presentation livestream has wrapped up and the recording is now available on YouTube for anyone who missed it or wants to watch it again.

Check it out when you get a chance!