Queues, were are they?

[jeroentjed]

Hi all,
Coming from Fusion, I expected to find queues in FS.. I suspect they are in the call center module but that costs way to much especially when you only want to use queues.
Are there ways to use queues without the call center module?

 

[pbxgeek]

You can still access the old queues by navigating to the old links. You can add these links to your menu manually.

 

[jeroentjed]

Do you know the link? i thought it would be /app/fifo/fifo.php but then I get a not found.

 

[pbxgeek]

/app/call_centers/call_center_queues.php - Advnaced Queues

/app/dialplans/dialplans.php?app_uuid=16589224-c876-aeb3-f59f-523a1c0801f7 - FIFO

 

[jeroentjed]

Your the best!

 

[jeroentjed]

Hmm I made a queue, but.. I can't select it at "action" in inbound route. What do I have to change?

 

[pbxgeek]

Advanced queues should be under Contact Center in the action dropdown. Not sure about FIFO. That might not be supported. No one has seemed to need that one in a very long time.

 

[jeroentjed]

Found it, thanks. It is indeed a advanced queue.