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Hi; I'm trying to set a custom hold file for a ring group - but if I set it to anything but the default hold music, I just get silence I've uploaded the recordings as .wav files with 16 bit resolution rate, 8000hz sampling rate, and mono audio channel. I used this converter website...

Following on from https://www.pbxforums.com/threads/email-call-recordings.5253/ The emailing works perfectly - I did alter the following to start the recording from the time the call is answered: <action application="record_session" data="${record_path}/${record_name}" inline="false"/>...

Hey all; For some reason my auto-provisioning isn't working anymore - if I go into accounts > devices, select a device, click files, and select the cfg to download my browser spins forever and never downloads a file. Going to https://tenant-domain-name/app/provision/devices-mac-address.cfg...

Hello all; I have 2 multi-tenant FusionPBX's and they now both get an Nginx 504 timeout when creating domains. If the page is reloaded (not refreshed), it loads and pops up the green domain added bar at the top of the screen. Is there a simple way to fix this?

Hi everyone; Sofia internal profile didn't start after freeswitch was restarted. The error: 2019-08-14 19:33:30.282458 [ERR] sofia.c:3156 Error Creating SIP UA for profile: internal (sip:mod_sofia@9.8.7.6:5060;maddr=192.168.0.0;transport=udp,tcp) The likely causes for this are: 1) Another...

Hi there; What does FS_NOT_SET mean with outbound faxes? Seen this appear in logs, but cant seem to find much on Google :(

Hey everyone, For example, I have 3 phones, reception (300), admin (301) and accounts (305) 305 is set to forward to 300 if not answered. If I pickup 301, call 305 after the extension timeout I'm redirected to 300. However, if someone calls from external (which is answered on 300), when...

Hello! Heres the scenario I have: The call routing on 305 (accounts) is unanswered calls go to 301 (reception) Reception (301) answers an external call and transfers the call to 305 (accounts). If accounts doesn't answer, the call should bounce back to 301 reception, right? Seems not, the...

Hey all; I have a bit of an odd one... Call comes via did and 300. 301, 302, 303 ring. Easy enough, right? But, if 300 is busy, then 301 and 302 shouldn't ring. Any idea how to achieve this?

Hello; Recently upgraded from 4.2 to 4.4 - now I cannot go into CDR details I used to go into Apps > Call Detail Records, then click a call record to see all into info about that call Is there a new way to find the detailed records of a call?

Hey all; My click to call isn't working anymore (multi-tenant instance) - not sure how long it's been broken. From what I can see in the logs, it looks like a click to call is only processing the global dial plans - which means it will never hit a gateway. Any help appreciated :)

Hello; For some reason, Fusion/Freeswitch isn't logging outbound calls to the database anymore. Inbound and internal show fine, and so do failed outbound calls, but successful outbound are not. Any ideas where I can start to look to resolve this? Thanks in advanced

Hey; I'm not able to get star codes working while in a call, eg *1 for transferring, *2 for recording etc. The DTMF is sent down the gateway instead Is there something special I should be doing to make this work?

Hello; Today I saw some weird calls in my CDR, so I did a little digging..... A site tells me I allow anonymous calls - how can I disable this? Thanks in advanced :)

Hello all; I've recently migrated from FreePBX to Fusion. One of the functions I had in FreePBX (and am now missing) was caller id lookup using WHMCS I've googled, and tried a bunch of things, but can't seem to get it working Help plz :) Thanks in advanced!