ivr

Hi all, I want to implement this thing: I have two agents. Incoming call is answered by an IVR, if the agents are free the phone have to ring, if they are busy the user must go to a queue and be passed to the first available agent. Their is also the possibility to make a callback on...

Hi there, I've created a Conference extension which works correctly. What I need is to be able to select the conference from the IVR menu. I set Option 999 and told it to point to the conference extension. When I dial thst xtension through the IVR, it just replays the greeting and never goes...

When IVR will play after that without pressing any thing then it transfer to agents. How it possible

hello, I was wondering if anyone has come across DTMF issues with fusionpbx. The problem I have is my IVRs work on some networks i.e. EE, O2, Vodafone, BT. But in other networks such as three every time a number is pressed it is not recognised. Thanks Inam