Understanding logs

[Incred]

We have been told this caller was on hold for 32 mins waiting to be answered

Can someone please help me understand what this shows:


31 is a call flow (night switch)
1000 is a reception ring group

 

[pbxgeek]

I don't see 32 minutes, but I do see someone being parked for 14 minutes. I bet 14 minutes felt like 32 to them.

 

[Incred]

I don't see 32 minutes, but I do see someone being parked for 14 minutes. I bet 14 minutes felt like 32 to them.

Thank you.
I see park entries:
1) 10:59:16 till 10:59:55
2) 10:55:55 till 11:13:55

Why are there two park entries for the same call? Was it parked, unparked and then parked again? I just need to get my story right so I can advise the client.

 

[pbxgeek]

It looks like it, but that timeline is not always accurate, as I found. I had to rebuild mine from scratch to make it more useful. Now I can tell a lot more of a story from looking at it. If you ever consider FS PBX, this is what yours will look like.
It's very clear that Jennifer picked up the call and put them on park. They stayed parked for 7 seconds, and then Rayleen picked them up and they talked for over 8 minutes.

 

[whut]

Thank you.
I see park entries:
1) 10:59:16 till 10:59:55
2) 10:55:55 till 11:13:55

Why are there two park entries for the same call? Was it parked, unparked and then parked again? I just need to get my story right so I can advise the client.

Run a test to simulate the same parking and caller hang up actions, and similar scenarios to become more confident in the story.