Issues with Call recordings when IVR Direct Dial is set to true

[EnableServices]

Hello,

I believe this is the right place to post however please let me know if it is not we are facing an issue with direct dials through IVR and call recording:

In the following scenario:

• IVR is configured to allow Direct Dial (set to True)
• Extensions are configured to record All

When a call hits the IVR and the caller uses Direct Dial to a configured extension, the call is not recorded.

How is it best to configure Fusion to ensure recordings are captured for Direct Dialled calls?

 

[markjcrane]

What is your version of FusionPBX?

 

[markjcrane]

If you want to call me, my number is listed here. Ask for Mark and tell whoever ansered that I asked you to call.
- https://www.fusionpbx.com/support

 

[digiwolf]

Had the same issue, but when the IVR transfers to a Group Call and somebody on the group answers the call, i resolve it modifiying the lua responsible for the ring groups, @markjcrane i will send you the lua

 

[EnableServices]

What is your version of FusionPBX?

Hello Mark,


Many thanks for your reply, We are running version 5.4.7 on Debian 12.