Ring groups roll over not working

[Voipy]

I have been playing with Ring Groups and am picking up some issues as well

- I selected Roll Over and added two extensions to the group 404 and 400. I set 404 to ring for 1 ring, followed by 400 to ring for 5 rings. This does not work though. It rings 404 for 5 rings and then hangs up. At no point does it jump to 400.

- Doing the same using sequential ring works.

It's not a big deal because we virtually always us simultaneous ring with a delay for each phone so that the original extension keeps ringing, but nonetheless it should work I think?

 

[pbxgeek]

The rollover strategy is for analog lines. It has a very specific purpose. For your voip extensions, use Advanced, which is a default option. It works in 99% of all cases. Simultaneous is another good option, but it doesn't work with multiple registrations. Advanced strategy is a simultaneous ring that supports multiple registrations.

If you want a rollover type of ring, you can set 2 destinations for your ring groups with the Advanced strategy. The first destination will start ringing without a delay for 3 rings. Set a 3-ring delay for the second destination, then ring for another 3 rings. This will achieve a rollover style for you.

 

[Voipy]

To add to it - under timeout destinations I don't see the option "external number" - often users want to forward a call if there is no answer from any extension.

I can get around that by setting the no answer destination to an extension and set the call forward there, but the person at that extension may not want that to be in place permanently. I can get around that of course by just creating an dummy extension and use that but that runs into some issues where our package only allows "X-number of extensions"

Ideally we should be able to just set it directly I think?

 

[Voipy]

The rollover strategy is for analog lines. It has a very specific purpose. For your voip extensions, use Advanced, which is a default option. It works in 99% of all cases. Simultaneous is another good option, but it doesn't work with multiple registrations. Advanced strategy is a simultaneous ring that supports multiple registrations.

If you want a rollover type of ring, you can set 2 destinations for your ring groups with the Advanced strategy. The first destination will start ringing without a delay for 3 rings. Set a 3-ring delay for the second destination, then ring for another 3 rings. This will achieve a rollover style for you.

Understood. I will have a look at the advanced one. Most customers want to move to the next one, while the first one keeps ringing in our case, then jump to the 3rd, while the first 2 keep ringing, etc.

 

[pbxgeek]

I would recommend creating another ring group and adding your external destination to it. Name it External Forwaring. Then select it as a timeout destination for your main ring group.

 

[pbxgeek]

Understood. I will have a look at the advanced one. Most customers want to move to the next one, while the first one keeps ringing in our case, then jump to the 3rd, while the first 2 keep ringing, etc.

Then don't stop ringing your first member after 3 rings. Make it 6 rings. It will continue to ring while the second member is already ringing. Advanced strategy is named that way for a reason. It's very powerful

 

[Voipy]

Cool, will play around with advanced - and another ring group makes sense. Didn't get diversion header to work as yet on that one (I did on an extension forward) but I will create a separate thread for that once I have tested a bit more.