Won't hang up after multiple incorrect extention entries

Q

question

New Member
Mar 30, 2026
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I am setting up the IVR menu for direct dial. One extension retry is allowed and then I want it to hangup. But after multiple wrong extension number entries it replays the main long message.

Greet Long > Recording > please_enter_the_extension
Timeout 3000
Exit Action Hangup
Direct Dial Enabled

ADVANCED
Confirm Attempts 1
Inter-Digit Timeout 3000
Max Failures 1
Max Timeouts 1
Digit Length 3

Here is the log output
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:425 digits '789'
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:562 action regex [789] [/^((?!^(102)$)\d{2,8})$/] [2]
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:581 IVR action on menu 'f6f00930-fd7a-4181-9960-057ae322fea5' matched '789' param 'set ${cond(${user_exists id 789 PBX_PUB_DOMAIN} == true ? user_exists=true : user_exists=false)}'
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:585 switch_ivr_menu_execute todo=[2]
EXECUTE [depth=0] sofia/internal/+CALLER_NUM@PBX_PUB_DOMAIN:5060 set(user_exists=false)
2026-06-03 20:44:40.094188 97.27% [DEBUG] mod_dptools.c:1671 SET sofia/internal/+CALLER_NUM@PBX_PUB_DOMAIN:5060 [user_exists]=[false]
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:562 action regex [789] [/^((?!^(102)$)\d{2,8})$/] [2]
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:581 IVR action on menu 'f6f00930-fd7a-4181-9960-057ae322fea5' matched '789' param 'playback ${cond(${user_exists} == true ? /usr/share/freeswitch/sounds/${default_language}/${default_dialect}/${default_voice}/ivr/ivr-call_being_transferred.wav : /usr/share/freeswitch/sounds/${default_language}/${default_dialect}/${default_voice}/ivr/ivr-that_was_an_invalid_entry.wav)}'
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_menu.c:585 switch_ivr_menu_execute todo=[2]
EXECUTE [depth=0] sofia/internal/+CALLER_NUM@PBX_PUB_DOMAIN:5060 playback(/usr/share/freeswitch/sounds/en/us/callie/ivr/ivr-that_was_an_invalid_entry.wav
2026-06-03 20:44:40.094188 97.27% [DEBUG] switch_ivr_play_say.c:1564 Codec Activated L16@8000hz 1 channels 20ms
2026-06-03 20:44:41.754169 97.23% [DEBUG] switch_ivr_play_say.c:2013 done playing file /usr/share/freeswitch/sounds/en/us/callie/ivr/ivr-that_was_an_invalid_entry.wav
2026-06-03 20:44:41.754169 97.23% [DEBUG] switch_ivr_menu.c:562 action regex [789] [/^((?!^(102)$)\d{2,8})$/] [2]
2026-06-03 20:44:41.754169 97.23% [DEBUG] switch_ivr_menu.c:581 IVR action on menu 'f6f00930-fd7a-4181-9960-057ae322fea5' matched '789' param 'transfer ${cond(${user_exists} == true ? 789 XML PBX_PUB_DOMAIN)}'
2026-06-03 20:44:41.754169 97.23% [DEBUG] switch_ivr_menu.c:585 switch_ivr_menu_execute todo=[2]
EXECUTE [depth=0] sofia/internal/+CALLER_NUM@PBX_PUB_DOMAIN:5060 transfer()
2026-06-03 20:44:41.754169 97.23% [DEBUG] switch_core_file.c:444 File /var/lib/freeswitch/recordings/PBX_PUB_DOMAIN/please_enter_the_extension.wav sample rate 16000 doesn't match requested rate 8000
2026-06-03 20:44:41.754169 97.23% [DEBUG] switch_ivr_play_say.c:1564 Codec Activated L16@8000hz 1 channels 20ms
2026-06-03 20:44:44.334175 97.13% [DEBUG] switch_rtp.c:7961 RTP RECV DTMF 4:960
2026-06-03 20:44:44.334175 97.13% [INFO] switch_channel.c:529 RECV DTMF 4:960
=================== replaying the main message again ===================
2026-06-03 20:44:44.334175 97.13% [DEBUG] switch_ivr_play_say.c:2013 done playing file /var/lib/freeswitch/recordings/PBX_PUB_DOMAIN/please_enter_the_extension.wav
2026-06-03 20:44:44.334175 97.13% [DEBUG] switch_ivr_menu.c:378 waiting for 2/3 digits t/o 3000
2026-06-03 20:44:44.334175 97.13% [DEBUG] switch_ivr.c:1385 Codec Activated L16@8000hz 1 channels 20ms
2026-06-03 20:44:44.854175 97.13% [DEBUG] switch_rtp.c:7961 RTP RECV DTMF 5:960
 
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