Agent BLF no longer work

[ou812]

FSPBX ver 2.0.0

BLF's no longer work for login/logout using agent+Michele, it's the same for all agents not just Michele, it was working fine until late Aug when I did an update.
The phones are Yealink and the application is Basic Queues. Has the feature code changed.

Call history shows

Timeline​

• Call to agent+Tracey
• 
  00:01 Misc. Destination
  agent+Tracey (agent+Tracey)
  00 s
• End of the call
  
  
  The call was refused by the recipient (e.g., busy or unavailable).
  

Thanks,

 

[ou812]

Update: If I switch to numeric, agent202 the blf light on the phone works when changing the status of the agent from the gui, but pressing the button gets "Temporary Unavailable" and does not change the agent status.

 

[pbxgeek]

Update: If I switch to numeric, agent202 the blf light on the phone works when changing the status of the agent from the gui, but pressing the button gets "Temporary Unavailable" and does not change the agent status.

You need to be on one of the recent versions and follow this guide for it to work.

Agent Presence Buttons | FS PBX – Open Source PBX Dashboard for VoIP Providers

FS PBX can monitor and change a call center agent's login and break status using two BLF keys. Status changes made from the phone, the FS PBX web interface, or automatically by the queue are reflected on the keys in real time.

www.fspbx.com

Pressing the button should work unless you don't have one of the recent updates that replaced the old dialplan pointing to agent+202. Dialplan Manager -> agent_status -> rule 2



If yours doesn't look like this, you likely don't have the correct update, or it couldn't change your dialplan during the update.
You can also check the FreeSWITCH CLI to see what actual error you are getting after pressing the button.