Hey concerning numbers, zammad system does not recognize numbers smaller the 6 digits just in case somebody will have same problem https://community.zammad.org/t/how-does-ct-integration-matching-of-names-work/2398/9
i have read the post and watched the demo, in your demo i see that system shows the name of caller from helpdesk user base(?) it worked by default from Zammad side or you had to tweak this ?
worked flawlessly, but how the matching of number as user name and surname works?after installation on my system it just shows the number in call log not the user with matching number