Recent content by mark.milton

Hi, Is it possible to create time conditions for each IVR menu option? Such as, if caller selects option 1 after 5 pm it goes to voicemail but all other IVR options work as normal unless they have a time conditions set also? Creating a time condition doesn't ask which extension is applied so...

Keep alive is enabled at set to 30 seconds as default

Hi, am having issues with calls dropping randomly. Sometimes after a few seconds, sometimes several minutes into a call it's always random. When calling out the call doesn't often drop but calls coming in always do. The caller can still hear but the receiver can't hear anything when it calls...

I have tried out Daniel's billing module and plan to purchase a license in the next few days. Installation wasn't the easiest and I ended up paying for them to install it. Would be much easier of the document covered everything you needed to know but he presumes you know ever last detail or...

Hi, Hope someone can help, my SIP Trunks require the connection to be outbound-number@siptrunkdomain.com which it gets the outbound number from the username field within the Gateway. Is there a way to make the outbound variable such as using the extensions caller ID The Data column within SIP...

Fixed it change type from set to export there is a bit of delay between the greeting and the tone but least the message is gone

Forgot to add when uploading a greeting it does replace the default extension xxx is unavailable message but it doesn't stop the next message about stop talking or hang up

I have added it there which plays but once the uploaded greeting is finished it then plays vm-record_message.wav which is the default

It shows as From: "07xxxxxxxxx" <sip:07xxxxxxxxx@xxxxxx>;tag=Be0XHXcvKpaZj

I think it is. I also tried adding it by selecting it from the list of numbers show when adding a new block

I have added a number to the call block but it still get through to the phones how can I fix this?

I have had a look but couldn't find the answer. I want to change the default voicemail message when a call isn't answered. The current message is the "Person at extension xxx is unavailable..." when I upload a greeting it adds it before this message which I don't want. I tried to add to the...

Got it working after a restart

Just checked and is set to use Time of Day. I tested it this morning and was able to receive calls before the set time so looks like the condition is being ignored

I have created a time condition to go to voicemail between 5pm and 9am but it's not triggering. Any ideas why? Thanks