Search results

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    Can agents log in/out from softphone

    From memory I think it's *22 to login/logout, just setup a speed dial for that: https://docs.fusionpbx.com/en/latest/applications/call_center.html
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    SQL ERR

    The weird thing is the FusionPBX backup and maintenance scripts HERE don't have anything to do with the sqlite DB. However my issue occurred at the exact time the backup and maintenance scripts run, but i've had a couple of other smaller issues with SQLite and they all started at exactly 6:20am...
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    SQL ERR

    Thanks for the info. I seem to be getting these sqlite errors every now and then, this was by the worst though. They all happen at exactly 6:30am in the morning as well and thats exactly the time the cron job is set for to run the FusionPBX backup and maintenance scripts (just disabled them)...
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    SQL ERR

    I just had the same thing this morning, crashed my system. Freeswitch 1.8 and Fusion 4.4. It's been running flawlessly for over 12 months then this, even after restarting freeswitch I wasn't getting any registrations, so I restored a backup from earlier in the night. Are you still running...
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    Exit Key Call Centre

    It's called the timeout action.
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    Call Centre Queue Priority

    You will need to set the cc_base_score for the caller. From my understanding it works like this for every second a caller is a queue they get 1 point. Let's say you have an agent answering calls for 3 queue's. Caller 1 has been waiting for 7 minutes = Score of 420 Caller 2 has been waiting for...
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    AWS audio delay and rtp timer.

    I mean how are you testing for the missing audio but it sounds like you have the actual packet captures. I've had clients tell me audio is breaking up or missing the first few seconds but they are testing by calling their mobile in one ear and the deskphone in the other ear and because of noise...
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    AWS audio delay and rtp timer.

    How are you testing this?
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    Linking Callflows with Conditions

    Hi Guys, We have a client where we've setup "Call Flows" that link to each other and BLF buttons on the handset to control them. ie. When "Call Flow 1" is enabled it's destination is "Call Flow 2". What i'd like to do is have a setting so we can say if Call Flow 1 status is TURN ON then...
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    Skip if agent is busy.

    Can't you just disable call waiting for those agents?
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    php5-fpm using up 15% cpu for all 5 threads

    Are you on the latest master branch?
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    Elastic Search, Logstash, and Kibana (ELK) stack for Freeswitch

    You could check out Graylog as an alternative, somebody made a post on here a while back about it: https://www.pbxforums.com/threads/install-graylog2-plugin.765/
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    Cannot queue any more events

    I don't use that and I think you are right it's part of mod_fifo. What did you grep for? Funny thing is it didn't seem to affect anything on the system except worrying me with ERR constantly scolling down the screen.
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    Cannot queue any more events

    From time to time (weekly or monthly) I see the error below in Freeswitch. I'm running Freeswitch 1.8, max 20 cps, only runnning at 15-20% CPU and only 2GB of 16GB used (runnning on AWS). Any idea's how to troubleshoot so I can track down what is causing the issues. [ERR] switch_cpp.cpp:48...
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    Immediate hangup on inbound fax [sip_hangup_disposition=send_refuse]

    Maybe grab a log from freeswitch so we can help you debug it.
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    Bria SIP error 408

    There’s a bug in Bria Enterprise at the moment and maybe other versions of Bria but only with the mobile app and when using a carrier that assigns you an IPv6 address
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    Bria SIP error 408

    Is the issue with mobile app only?
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    VitalPBX - More serious evaluation

    There's also Bicom Systems as well. The thing with Thirdlane, Bicom & Vodia is you are paying for their software, softphone and call centre dashboard etc. With FusionPBX you can add on the best of breed softphone and call centre software like queuemetrics, CRM integration and you'll likely...
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    Announce Sound and Exit Key Issue

    Does anybody know if 4.5 resolves this issue?
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    Yealink provisioning issues following the expiry of the DST Root CA X3 certificate

    I purchased the cert as recommended in another thread by @Adrian Fretwell and it works perfectly: GeoTrust QuickSSL Premium Wildcard