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The new FS PBX Contact Center update brings two major additions: callers can request a callback without losing their queue priority, and queue configuration and agent availability can now stay synchronized across redundant servers. These are capabilities people look for when comparing...

Connection timed out after 5002 milliseconds Yesterday, someone blocked their own IP in the firewall, and they got that exact error message. We unblocked it, and the ACME challenge succeeded. Other possibilities: 1) Port 80 is blocked 2) Port 80 is geofenced and not open to the whole world...

Ah, you got me caught red-handed. The features are there, but I haven't documented them yet. It's been busy here at FS PBX. I'll get around it soon.

@Starburst, GitHub issues are the best place to report small bugs like this. This way, they get proper attention and don't get lost. Can you share an example of the number that isn't properly formatted?

@Starburst NAT is a nasty thing that can affect different devices differently. Without a full SIP capture, we can't tell what's going on. You might not have RPORT enabled on the device, which could cause the same problem, and Cisco may have it on by default. There are so many possibilities for...

I'm glad it got resolved. Make sure to follow the official update guide in the future. This step is documented and needed for most updates.

You cut out the actual INVITE messages, so it's hard to tell what the phone is trying to dial. Digimap would only affect something if you are adding prefixes to dialed numbers. But you should still get replies even if the number is dialed incorrectly. Instead, you are sending a bunch of...

So the dead air is because the phone is actually not dialing anything? Does it dial when you press the Dial button? Those would be very different issues.

Yes, this old firewall that was inherited from FusionPBX needs to be majorly redesigned. It has many nuances that were missed. We are planning to improve all of them very soon. You can whitelist the IPs in the ACL list.

@willy Lafort, from the log file, I can see that you might be missing some migrations. And that's why you sometimes get a 500 error. run this to find out if you do: cd /var/www/fspbx php artisan migrate:status

Those failures are not the source of the issue. This is how the dialplan works. Each individual dialplan has conditions. If the condition is true, it executes. If not, you see the word FAIL, and it moves on to the next dialplan. It's desinged that way because not every dialplan needs to be...

Thanks for reporting this. Sofia-SIP compiled successfully; the installer failed because ldconfig was outside the shell’s PATH on your server. We’ve fixed the installer to use the absolute path and committed it to git. Please try again

Gateway Settings -> Advanced - Caller ID in From. It's set to true by default unless you are in a very old version of FS PBX

To troubleshoot this, you need to call support or at least post your logs here and the current version of your FS PBX. Here is how to get logs: https://www.fspbx.com/docs/troubleshooting/retrieving-logs/

Full tutorial is here https://www.fspbx.com/docs/updates/

Sounds like you need queues Did you upload a new MOH or using the default one?

@DigitalDaz I've improved WAN/LAN IP detection based on your feedback. It works better now, but some issues remain. Certain phones still don't send any LAN IP information, even in call-id, only the WAN IP. This could be caused by SIP ALG or other configuration factors. The updated script now...

It tries 5 times. And it tries different settings each time. Different speeds, different codecs, etc.

Set Globally: Advanced > Variables (to load at startup), or add to global-variables dialplan in Dialplan > Dialplan Manager. Set Per Domain: Add to domain-variables dialplan, in Dialplan > Dialplan Manager. skip_instructions=true skip_greetings=true voicemail_authorized=true (don't require...

The fax queue page was removed because we no longer use it. The link was automatically removed in one of the recent updates and is not available for any new installs. Putting it back doesn't help either because nothing is going to show there. FS PBX now has its own queues powered by Horizon...