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I have setup the *22 dial plan as follows however, when we dial it, the phone just goes beep then hungs up. I wonder why it didn't change the agent status and also hungs up when dialed. We used Fanvil phones and the *22 was added as a Speed Dial.

Was a permissions issue for the superuser. Once the permissions were fixed the file reappeared. Not sure why the permissions changed in the 1st place...

Was our nginx config file had missing entries, fixed now!

Turns out our nginx config files was missing entries that have now been restored. Thanks everyone.

Hi there. Can anyone please help where in the settings of FusionPBX I add/ enable the Mac Address field when adding a new device? Currently, it's missing and I can't add a new device without it. See the screenshot below for reference:

already set:

Yes, worked previously. Nothing changed, that I am aware of other than adding new domains and configuring them.

Hello. Does anyone know how to configure and setup the Side Key in Fanvil phones on FusionPBX? I tried using Programmable Keys in the Device Profile however, it was added as a Softkey, not a Side Key.

I have all sites unable to auto-provision now via Fusion. The phones can be manually configured and work. The nginx access logs show when a handset attempts to download a config file it gets a 404: [09/Oct/2023:11:00:15 +1100] "GET /app/provision/cfgc074ad536779.xml HTTP/1.1" 404 153 "-"...

At first, I thought this was only a Fanvil issue but now all handsets no longer auto-provision. It appears Fusion is not serving the files and the logs all show 404. X.X.X.X - - [06/Oct/2023:18:11:37 +1100] "GET /app/provision/cfgc074ad536779.xml HTTP/1.1" 404 153 "-" "Grandstream Model HW...

Thank you for the replies. When I try to download the mac address config file I received an unauthorised error as shown below. All other sites allow the mac config files to be downloaded.

I have a Fusion server and have domains working with Yealink & Grandstream phones without issue. I have created a new domain for a site with Fanvil phones however cannot get the provisioning to work and am at a loss as to why. I have checked the logs when I try to provision and see: X.X.X.X -...

Hello , I was wondering what does 7am - 7am means? Does it mean 7am 8/24 - 7am/25? Thank you for your help

Hi Everyone, I was wondering if someone can shed light to my question regarding CDRs and CDR statistics. CDR Generated when searched is not the same as what it shows going to Statistics. Example: I generated a report for a single day of CDR and exported the report and it shows 391 Volume...

Excellent and thank you, sqlite3 was already installed as part of the std fusion install so that was good. Any reason you run the cron job at 1 am and not midnight? Not that it makes a difference, just curious.

Thank you! Is this how others manage these counters or is there another way? I just cannot image the staff logging out of their phones every day after work before they go home.

Thank you, are there docs or guides on how to do this?

In the active call centre I see the stats for calls answered and missed and I expect these values will reset when an agent logs out and back in again. As the reception staff have no need to log out and back again these stats appear to simply accumulate and become less meaningful over time. Is...

Ok, I just don't get it however I need to get it working. Can someone please advise if this will work:

Does this look correct for the call_diurection-outbound Diaplan? I am not sure what to enter/select for Break, Inline and Order.