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my process to update is to spin up a new server as you have done, but also run the update at least twice to update your db schema, you just overwrote your new install with the old db cd /var/www/fusionpbx php /var/www/fusionpbx/core/upgrade/upgrade.php and once your into the GUI, also run...

@whut thanks for prompting for more info, might help someone else in this case it was the vps level, i plan on doing some more testing but i think it was the fact I had the RTP UDP ports locked down, did not notice because 99% of client calls are analogue via my sip trunk provider, but I think...

this was an interesting firewall issue blocking the voice, still looking into what caused it. live server has been running for years with no issues, so still investigating.

ive started testing with my mobile and yes its the same thing dead air, I've got the sngrep -c on the server - would that help?

thanks @hamagid and @Adrian Fretwell i ended up copying the standard outbound route so it had all the channel variables, it shows up in outbound destinations, the dialplan looks like the below, but I am seeing some odd behaviour on forwarded calls, it connects but the destination receiving the...

thanks Adrian, will do some testing with this!

can anyone shed any light on what you need in the alternate destination field to send a call to an external number in a time condition, my thought was just an extension with call forward enabled but want to confirm. thanks!

just want to ensure I am on the right page here in order to provision settings that are not available in the default settings or device config, I have to edit the {$mac}.cfg file and add lines such as {if isset($my_custom_hotline)} features.hotline_number = {$my_custom_hotline)} {/if} then...

see this a lot, stuff thats useful getting removed - anyone had any insight into why this was taken out ?

yep that was it, thanks @hfoster Really appreciate your responses to my posts as of late! thank you.

ahh thanks, humm so is this even needed, then? I enabled it and set the contact to visible for users I can't get the remote phone book to work, haven't tested it in a long time but my old steps were: default settings, contact groups and extensions to true All Extensions need to have an...

went to setup a remote phone book and noticed the GUI is different, not sure when the version was changed, but as per the fusion docs - https://docs.fusionpbx.com/en/latest/_images/fusionpbx_contacts2.jpg - it looks totally different and the users & groups part is missing which is whats needed...

finally was able to test onsite and this 100% worked, cheers @ad5ou

Interesting, i gave it a test and the blf only works with 1 sip server - no matter what server. I did some reading of this document and specifically the section listed in the below screen grab. this could be the reason. I did some testing and with the sip server 2 removed, but both servers are...

humm, i am using the fusion backup and restore script as part of my HA and I see that file is not included in the tgz, interesting. so no I am not replicating that, but I can add it in - you think that could be the cause here ?

well as soon as I remove the 2nd sip server it works perfect, so the keys are setup correct its something to do with having 2 sip servers. I can see in Fusion you can set keys on line 0 but not an actual line. what is the line 0 trick ?

so after some extensive testing, I found its due to having 2 sip servers set in the account, I have 100@tennant.domain.com as the username, then pbx1.domain.com as sip server 1 host and pbx2.domain.com as sip server 2 host - this is my HA setup. as soon as I remove the 2nd sip server, the blf...

tried changing the rport, no change. I downloaded both config files to compare but it doesn't help too much as the full working T43U has 27 lines of config vs the auto provision non-working handset that has 166 - there's a ton of additional settings so not sure what one could be causing the...

Further testing, I got a brand new T43U and did not use fusion provisioning with it, manually added the account and set up the park button and the BLF works perfectly, so its something to do with the provisioning template fusion is using. any tips on where to look in the template, I found the...

so after doing captures on both a working and non-working device, i can see the sip flow on the working device, its getting a NOTIFY 200 when I do the same test on the T43U its not getting them at all, so how could that be ? I checked out /etc/freeswitch/autoload_configs/lua.conf.xml and did...