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Hi Guys, I've noticed recently when somebody calls into a queue and I look at the "Active Call Center" app the wait time is always starting from around 2:50sec and not from 0. This is happening for all callers in all my clients call centres, I'm sure this wasn't always the case though. Has...

Can you screenshot your settings

That's very cool Great job very cool. It would be great if you could add that into the personal/extension voicemail as well and maybe have the option to create an initial voicemail greeting where it takes the extension's first and last name. So the default voicemail greeting would be...

Do you have PCMA as an allowed codec and then freeswitch can transcode the call.

https://asterisk-pbx.ru/wiki/freeswitch/dp/fs_xml_dialplan/examples Check out example 22

That actually doesn't seem too bad. Have you used their platform?

Whats the pricing like for the Vodia system?

There's newer firmer than that on the Yealink site, they are up to: T54W(T57W,T53W,T53,T53C,T54,T57)-96.86.0.23.rom They've just uploaded it a little differently this time because they needed to attach some important upgrade notes. Check this link...

We use Bria Enterprise for a softphone app and it really blows away anything from 3CX or VitalPBX. We also use Queuemetrics for call centre reporting and dashboards and again that blows away anything from 3CX or VitalPBX. VitalPBX as far as im aware isn't open source and from what I've read on...

Hello there

Nice, have you shared anywhere or plan to? I wouldn't mind testing it out.

I've noticed with some handsets if you set the callflow BLF key value to just the feature code *30 sometimes the light drops off whereas if you set the value to flow+*30@domain.pbx.com it works fine.

From the top of my head something like 10 CHF (swiss franc) per user per month - minimum 5 users. Only the queuemetrics-live is compatible with FusionPBX and it handles multi-tenancy. The queue metrics guys also have a few scripts to help automate the provisioning and setup of new clients...

I'm using queuemetrics for a few clients and it integrates really well, you get 95% of the queuemetrics features with Fusion.

I used to run remote agents and I had it setup like this below. I just modify the agent contact string so instead of: user/2000@domain.com I have: sofia/internal/<agent mobile number here>@sbc.pbx.com:5060 I didnt have the confirm option and while I never specifically looked at the issue you...

The warm transfer scenario you mentioned won’t be an issue with FusionPBX. You can do everything you mentioned out of the box with FusionPBX except the press 1 to confirm before answering but I’m sure that’s probably just a simple dialplan modification.

htop or top see what's using all the CPU

I think i've figured it out, please correct me if anybody gets different results. When using Ring All strategy in the call centre, with tiers apply enabled you can only have a maximum of two tiers. If I have tiers 0,1,2,3,4,5 after all agents in tier 0 ring then all agents in tiers 1,2,3,4,5...

I've now rebooted the machine and it's now not taking into account tier levels at all and just ringing all phones and I have "tier rules apply = true" Any idea's?

Hi All, Question regarding call centre ring strategy "Ring All" and how the tiers apply. If I had 4 tiers and set "Tier rules apply = true" and I had 2 agents in each tier. Agent call timeout is 30 seconds Tier wait second is 15 seconds I want the agents in each tier to ring for 15 seconds...