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Ahh yep, that looks like the issue. Thanks Adrian.

Hi Guys, There is an issue with Fusion 4.4, I've tested it on a fresh installation as well as my production system and have the same issue (upgrading to 4.5 isn't an option at the moment). When I setup a Call Centre Queue, set a timeout destination and click save - All is fine If I click save...

Post screenshots of how you setup the call centre queue and how you setup the agent.

Hi Guys, All my clients reported the same issue, they when they came back from their holiday break none of the BLF keys were lighting up green/red. A simple reboot of the phone fixed the issue but did anybody else experience this issue? It was across all different Yealink handsets T46S, T54W...

Through the web portal

yep just use an unregistered extension and set a call forward, assign users to the extension who need permission to change it.

Two ways to do that: 1. Create a new extension and put on the call forward. This is good if you want users to be able to change that number themselves. ie. an after hours / on call mobile. 2. On the alternative destination select transfer to an extension, select any extension. Then click on...

Yep direct your external number to the call flow. Configure Destination and give it a label Configure Alternative Destination and give it a label Make sure you set extension and feature code. ie. Extension: 30 Feature Code: *30 Then on the handset you configure a BLF *30 to turn the call...

New firmware will be released on the 16/1/2020.

FYI - Latest firmware works fine. No issues.

Can you setup a "Call Flow" and instead of call forwarding just activate another destination. You can also configure a BLF key on your handset to activate/deactivate call flows.

You can just use something like Amazon RDS "Amazon RDS provides high availability and failover support for DB instances using Multi-AZ deployments" point your FusionPBX servers to that. Also you could use EFS on Amazon as your NFS its more than double the price of EBS but you also get Multi-AZ...

Go to call routing for each extension and set the no answer option to *99<exten> (exten = the VM Box extension you want to send the call to)

I ended up adding calling the lua script via the Dialplan Manager in a rule just above the Call Centre Queue, that seems to work fine.

Is there any way to make this permanent? After I save any changes to my queue I need to manually re-add the lua script line to the Dialplan Manager XML file.

I'm on 4.4. When I dial external with a digit in the CallerID_Name_Prefix in my ring group I get nothing as well. When I number a number (Support_RG1) it shows up nicely Support_RG1#88883333. But as you said and I actually never tested that until now, it does seem to work fine when performing...

Try calling in again to that RG from the PSTN. Let me know if that works.

I've got this working on an Audiocodes and can pass along one tip for the CallID_Prefix_Name to work on Teams it must contain a number. ie. Support_RG (will not work) Support_RG1 (will work)

Hi Adrian, Did you ever find a fix for importing contacts in FusionPBX 4.4 so that you can add user and/or group with the contacts imports and set the phone_type_voice to true?

My problem with this one client/PC is a little different, it just removed the domain part ie. the domain_context should be "companyA.pbx.com" but it saves just "companyA" as the domain_context. It's just on one PC for one client now but im hoping it doesnt become an issue in the future with...