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hi there ok so I need two routes. hmmm. ok what about using the group setting how can we test against that? many thanks leon

I just thought if we can't do the groups, couldnt we do an ANTI-ACTION to test tollfree for agent so if extension has agent defined +1 will not allow it with the anti-action?

I'm assuming this is easier than trying to test for the GROUP type of Call Center Agents? That way we don't have to edit all the users and add a TOLLFREE field?

ok @ad5ou that makes sense. yeah a full diaplan using the one I posted originally would be great. I will change noagent to manager and agent on the agent extensions. for now we'll check if a manager we'll allow 1+. the name is immaterial we might change it but I get what you're saying on that

HI BTW I am WA4ZLW :-) I mentioned local,domestic as I believe that was the default when we installed but we dont have that. What I'd like to do is for all the agents have their TOLLFREE variable set to AGENT. But I guess it is easier to have all the non=agents set to NOAGENT and then put...

GM Adrian....ok so what would we need to do to add the playing of an announcement then hangup ontollfree not matching. If toll free also has something like domestic,local how can i filter that as well? Is it by using a pipe | ? Agents can dial anything from their soft phone. we are restricting...

Agents dialing out is like 801NNX####### where 80 81 82 are the prefix codes to dial out. this uses specific outbound routes for different gateways.

We have call center agents. they have mistakenly dialed +1 instead of the codes 80 81 or 82 prefixing the number which has caused all sorts of grief with our customers. So I want to restrict access to the +1 outbound route to anything BUT Call Center Agents (the group all the agents are in). If...

Thanks the key is how to add this into the dialplan and how that works I'm stumped thanks

Hi there I've been rummaging through the doc trying to figure out how to use expressions to no avail. What I'd like to do is on my +1 outbound route hangup or route an outbound call from a call center agent to a recording that its not allowed and then hangup I know it's a dialplan thing but...

I dug around and found this in a thread action record_session $${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext} and this works thanks

Hi there....my previous post is not doing exactly what we need. We really need to record outbound calls on certain gateways/trunks. Inbound is working since it's going to a call center and we're recording that. it looks like it could be part of the dialplan but I haven't figured out the exact...

I sent some pcaps awhile back. the pc zoiper definitely does not ring when followme is setup

I found this thread https://www.pbxforums.com/threads/custom-moh-for-a-specific-domain.1069/. I got it to work. but I am confused so maybe someone can enlighten me on how this works. It looks like I have to upload multiple bitrate files. My guess is the PBX is not transcoding? Yet if I upload a...

I've attached a bunch of captures showing what I have configured

I'm having a similar problem. In my case I only uploaded a 16khz set of 16 bit files and created two new profiles with multiple sound files as a test. I tried extension and queue selecting the appropriate profile and it still plays the default. I then set the domain to GLOBAL and it still does...

@DigitalDaz WOuld you like a pcap? Thanks leon

Just double checked that field is set to 0. Also looking at the call center itself the correct agents show logged in. Op Panel doesnt.

gm @JamesBorne I believe I have that field empty (i.e. default)

Just started looking at the operator panel. What I am seeing is everyone is logged out. when a queue call comes in then the panel shows that agent GREEN. WHen the call ends it goes back to LOGGED OUT. The STATUS-->ACTIVE CALL CENTERS--><Call center> status actually shows the agent logged in...