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Yes I know, those are the suggestions to people, but the issue is the same as always "we have always done it like this and that's how we want it, I just want to press "transfer 150" and put the phone down and forget about it. Change is hard for people

Something that comes up all the time, and to my knowledge is not possible without some voodoo dial plan, is that customers expect that when a call is transferred, and not answered, it goes back to the extension that transferred the call. This is how traditional PABX systems typically worked. As...

Answering my own query (waking up after a long weekend). The easiest would just be to NOT set a diversion header for the internal calls that are forwarded - will have a look at how to achieve that but that should be doable I'm sure.

For a call forward we have to use a diversion header in our regulatory environment. The diversion header will stipulate the originally dialled number. We have this working fine, except when it's an internal call. When Extension 100 dials 101, and 101 has a call forward set, it will put 101 in...

Before the rewrite of the page, the last action would show bridge > and has a the gateway NAME. Once you click on it, it will show the UUID. This made it easy to see which gateway is specified there. On the new page, it has the UUID there with no reference to the name of the gateway. This...

https://github.com/nemerald-voip/fspbx/releases

Fax? what is a fax? ;) ;)

Hi FSPBX started as a fork of FusionPBX which is also stated clearly on their website. There are definitely remnants of FusionPBX but pages are being reworked fairly quickly at the moment. The most important pages, and certainly the customer facing ones, have been redesigned. The ones left, to...

This is actually something many of our customers get wrong because the "add members" is hidden by the box. So they click Save instead. Despite us mentioning it in our little write-up for customer (who never read it anyway). I think there is room for improvement by not obscuring the "add members"...

we'd consider that at a later stage. Currently we're really busy moving people over which is a job and a half, but so far proving worth it.

I am less worried about the voicemail transcriptions at this point, but more about the transcriptions of the call recordings. I have a customer who is interested in this who receive over a thousand calls a day, and another who wants it as well who gets 20 a day. I am unsure if I can actually see...

I just activated this fantastic feature. Now I am trying to see how to control its usage. If we enable this for a customer we obviously need to charge them for this. What do most people use as a model here? A fixed rate per extension? A rate for actual transcriptions and if so how would one see...

Are there plans to include whatsapp in this? in our environment we have customers who do exactly what Yoni_NVG's customers do - but typically through whatsapp

I think this slipped in with 1.6. When adding a key in a virtual receptionist, it successfully does so but it does not show until you close it and open it again. So when you add 3 keys, the screen remains blank without showing any keys leaving one to wonder if it actually did it, and being...

I really like this idea!

Yeah same here - I have also reported it directly.

Nice one - thanks!

Understood - customer are able to see the detail of the call so that will have to do at this point in the cases where this is an issue.

In call history, which looks great and by honing in on it gives you exactly the information you want, the status seemingly reflects the last leg of the call. However, that creates some confusion at first glance. In an example, a call came in and was answered by ext 100. The person then...

Ok - clearly in the USA SMS is still a thing? I cannot remember when I last sent one or even received one. Whatsapp completely obliterated that technology here. A bit like faxing - which has been completely dead for well over 10 years. Interesting how different things are around the world! Keep...